Clutter | Privacy Policy

Clutter Privacy Policy

Last Updated: August 31, 2023

Clutter Inc. (“Clutter,” “we,” or “us”) is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, disclose, and share your information, and provides you with choices about your information. This Privacy Policy applies to our websites, including www.clutter.com, and any other website, product, or service that links to this Privacy Policy (collectively, our “Services”). Note this Privacy Policy does not address our privacy practices relating to Clutter’s employees and other personnel.

We encourage you to review our Terms of Use because they contain important information about your use of our Services.

1. HOW WE COLLECT AND USE INFORMATION

Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use.

Information you provide to us directly: We may collect personal information such as your first and last name, phone number, e-mail address, physical address, and payment information when you use or register for our Services. For example, we may collect your name, email, phone number, address, and payment information when you create an account or subscribe to a storage plan. We may collect your name, email, and phone number when you correspond with us or request a quote. We may also collect your contact information when you contact customer service, or otherwise communicate with us for account verification or other service-related matters.

Information we may receive from third party sites that connect to our Services: We may receive information about you from third parties and combine that with information we collect through our Services. For example, when you interact with us through a social media site or third-party service, such as when you like, follow, comment, add a review, provide referrals through our “Invite friends” feature, or share Clutter content on Facebook, Twitter, Yelp, or other sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account, and any other information you permit the social network to share with third parties. Subject to any privacy settings, any content that you make public is searchable by other individuals. If you remove information that you posted to any public portions of the Services, copies may remain viewable in cached and archived pages of the Services, or if other individuals have copied or saved that information. The data we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services.

Information from Other Sources: We may receive information about you from third parties and combine this information with other information we collect from or about you. For example, we may receive information about you to verify identity or payment information, update our records, or better provide the Services available to you. We also collect information about you that is publicly available. We may also receive your information from third parties such as distribution partners, data services, marketing firms, and analytics partners.

Address Book Information: Through our “Invite friends” referral feature, you may also directly choose a friend to invite to use our Services through your mobile device’s native app or email. With your permission, we may access your contact list available on your mobile device so that you can invite your friends to join our Services. When you send an invitation to your friends to join the Services, you will send an invitation through your mobile device’s native text messaging application, so your friends will know you are the person extending the invitation. We will not store or collect the information contained in your Address Book, and we will not use that information for any purpose other than to send invitations to your contacts at your request.

Job Application Information: Through our recruitment process, we may collect your full name, email address, phone number, resume, cover letter, immigration status, state/province/territory of residence, gender, race, and any additional information you choose to provide to us. We may also collect background check information including professional and educational history, criminal history that may be relevant for a position with our team, in connection with your job application when permitted by applicable law.

2. COOKIES AND OTHER TRACKING TECHNOLOGIES

We, and our third-party partners, automatically collect certain types of usage information when you use our Services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”).

We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as:

Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
Information about the way you access and use our Services, for example, the site from which you came and the site to which you are going when you leave our Services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the Services from multiple devices, whether you accepted a contact, and other actions you take on the Services.
Information about your location, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate or infer a device’s location by analyzing other information, like an IP address. We also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google Maps privacy policy to learn more).
We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Services and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.

Cookies Opt-Out. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Services, as some features on our Services may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, please see Online Advertising and Third-Party Tracking below.

3. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

To operate, maintain, improve, and provide to you the features and functionality of the Services. This includes processing payment, tracking orders, implement new features and enhancements, or otherwise provide the Services.
To communicate directly with you, such as to send you Services-related emails, SMS text messages, or calls (e.g., account verification, updates to features of the Services, technical and security notices, pick up details). We may also send you promotional messages from us and from our partners, including email messages, or, with your consent, SMS text messages or calls. You may change your communications preferences at any time, see the Your Choices About Your Information section below. Please note that you are not able to opt-out of receiving Services-related messages from us, including security and legal notices.
To remember your information so you will not have to re-enter it during a subsequent visit; help you efficiently access your information after you sign in; provide, improve, test, update and monitor the Services; or diagnose or fix technology problems.
To identify potential customers who may be interested in our Services for the purposes of targeting relevant marketing to such persons.
To enable you to participate in interactive features of the Services (such as engaging in surveys, reviews, or promotions).
To create aggregated or otherwise anonymized data that does not reasonably identify you directly as an individual.
To perform statistical, demographic, or marketing analyses, for any purpose.
To comply and fulfill our legal duties and obligations such as tax and accounting.
To respond to your emails, comments, questions or requests for customer service.
To ensure the security of our Services and preventing abuses.
To ensure the security of our IT environments and protection of data.
For any other purpose we may describe when you provide the information.

Please note that we may at times receive or process personal data to create deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the Your Choices About Your Information section below. We may share your personal information with:

Other companies and brands owned or controlled by Clutter, and other companies owned by or under common ownership as Clutter, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate parent entity (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Privacy Policy.
Third-party vendors and other service providers that perform the Services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing tax and accounting services, contest fulfillment, web hosting, or providing analytic services.
Business partners with whom we do business, including to facilitate your purchase of a product or service, or for their own marketing purposes in compliance with applicable laws and subject to their separate privacy notices.
The public when you provide feedback on our Services. For example, if you post user content or comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our Services or on our social media pages. Please do not provide personal information you would not want to be public.
Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings
Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of Clutter, our visitors, or others.
Others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

5. ONLINE ADVERTISING AND THIRD-PARTY TRACKING

Interest-Based Advertising. We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your browsing history. We may share, or we may permit third-party online advertising networks, social media companies, and other third-party service to collect information about your use of our Services over time so that they may play or display ads on our Services, on other devices you may use, and on other websites, apps, or service, including on Facebook. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site, and other information. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related service such as reporting, attribution, analytics, and market research.

Social Media Advertising. We display targeted advertising to you through social media platforms, such as Facebook, Instagram, Twitter, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Services while those users are on the social media platform or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.

Cross-Device Linking. We, or our third-party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our Services. We may also work with third-party partners who employ tracking technologies or the application of statistical modeling tools to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user ID) with third-party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics, and to measure the performance of our advertising campaigns.

Your choices:

Cookies. As noted above, most browsers allow you to adjust your browser settings to: (i) notify you when you receive a cookie, which lets you choose whether to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.

Blocking or deleting cookies may negatively impact your experience using the Services, as some features and services on our Services may not work properly.

Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org/choices and/or the DAA’s resources at www.aboutads.info/choices.
Cross-device linking. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use.
Mobile advertising. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). You may also be able to opt-out of some—but not all—interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.

Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Google Analytics and Advertising. We use Google Analytics to recognize you and link the devices you use when you visit our Services on your browser or mobile device, log in to your account on our Services, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the Services. Google Analytics allows us to better understand how our users interact with our Services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout.

We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.

6. YOUR CHOICES ABOUT YOUR INFORMATION

You Control Your Account Information and Settings: You may update your profile information, such as your name and phone number, by editing information on your user profile screen.

How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Services-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Services, technical and security notices).

How to Control Calls or SMS Text Messages Preferences. You may opt-out of receiving promotional calls or SMS text messages at any time. Please note that unsubscribing from promotional calls and SMS text messages will not prevent you from receiving calls or SMS texts from Clutter directly relating to your use of the Services, such as account information, item pick-up details and delivery information that are necessary to provide the requested Services to you. To unsubscribe from promotional calls or SMS texts, email optout@clutter.com. For more information, see our Terms of Use.

Modifying or Deleting Your Information. If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our Services or publicly displayed content, you can contact us directly at privacy@clutter.com. We may not be able to modify or delete your information in all circumstances.

7. HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and Processing: Your information collected through the use of the Services may be stored and processed in the United States or any other country in which Clutter or its subsidiaries, affiliates or service providers maintain facilities. Clutter may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We may retain your information as long as appropriate for business purposes (e.g., as long as you use our Services for the purposes explained in this Privacy Policy), unless we are required by law or regulation or for litigation and regulatory investigations to keep it for longer periods of time. To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.

Keeping your information safe: Clutter cares about the security of your information and uses safeguards to preserve the integrity and security of information collected through the use of the Services. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the information and you acknowledge and agree that you transmit it to us at your own risk. Clutter is not responsible for the functionality or security measures of any third party.

Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, Clutter will take steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

8. CHILDREN’S PRIVACY

Clutter does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as users. Our Services and its content are not directed at children under the age of 13. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at privacy@clutter.com.

9. LINKS TO OTHER WEB SITES AND SERVICES

The Services may contain links to and from third-party websites of our business partners, advertisers, and social media sites and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

10. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Services, please contact us at privacy@clutter.com.

11. CHANGES TO OUR PRIVACY POLICY

Clutter may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. We will notify you about material changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website(s), or through other appropriate communication channels. It is your responsibility to review this Privacy Policy periodically. When we do change the Privacy Policy, we will also revise the “Last Updated” date at the top of this Privacy Policy. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Services will be subject to the revised Privacy Policy.

12. REGION-SPECIFIC DISCLOSURES

Nevada: If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at privacy@clutter.com.

California: If you are a resident of the State of California, please click here for additional California-specific disclosures.